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Store policy

Privacy & Safety

Our Commitment


At X Lounge, we take our responsibilities under current data protection regulations seriously. We recognise the importance of the personal data you have entrusted to us and are committed to properly managing, protecting and processing this data.

Depending on the circumstances and the relevant products or services, we may request and collect personal information, such as your name, age, email address, mobile number, internet address or screen name, billing address, postal address, type of computer and credit card number. We may also collect personal information about your interactions and transactions with us, including any contact we have with you by telephone or email.

X Lounge is strongly committed to protecting your privacy. The purpose of this Privacy Policy is to inform you of the kind of information we may collect, use and disclose about you when you visit our stores, website or otherwise interact with us. Our policy gives you choices about what kind and how much information you provide to us and about how we use the information you give us. Our goal is to provide you with a satisfying experience whilst allowing you to control your privacy.

Complaints about Privacy


If you have any complaints relating to online privacy issues on our websites, please notify us and we will promptly respond informing you that we are actioning your complaint and when you can expect a further response.


Payment Methods

We accept:

  • Credit card payments (MasterCard, and VISA) via our secure payment gateway Eway

  • Paypal

  • POLi Internet Banking


All personal info, address, email, credit card and banking details MUST be filled out correctly to ensure we can send your purchase expediently and correctly.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorised and approved. Your credit card information is not stored on our servers.


*After an order has been placed with 'Bank Deposit' for more than a month -yet no payment is made- the order will be cancelled automatically.

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